Terms and Conditions
1. Introduction
Welcome to ARCANIE’s website. These Terms & Conditions govern your use of our website and your purchase of any products from ARCANIE. By accessing this site or placing an order, you agree to be bound by these terms. If you do not agree, please refrain from using the site.
2. Products
2.1 Product Descriptions
ARCANIE provides detailed descriptions and images for each product. We strive for accuracy, but minor variations in color, design, or materials may occur due to the handcrafted nature of our products.
2.2 Bespoke and Custom Orders
For custom or bespoke items, a detailed design and production process will be agreed upon with the client, which may include consultations, prototypes, and final approval. Due to the personalized nature of these items, returns or exchanges are not available unless there is a defect in the product.
3. Ordering Process
3.1 Placing Orders
By placing an order on our website, you are making an offer to purchase the products listed. Orders will be confirmed by email once accepted by ARCANIE.
3.2 Order Changes or Cancellations
Once an order has been placed, changes or cancellations can be requested by contacting us immediately. However, for bespoke or custom orders, changes may not be possible once production has begun.
3.3 Availability
All orders are subject to product availability. If an item is unavailable, we will notify you as soon as possible and provide alternatives or offer a refund.
4. Pricing and Payment
4.1 Prices
All prices displayed on the ARCANIE website are in € and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice.
4.2 Payment
Payment must be made in full at the time of purchase. We accept the following payment methods: bank transfer. Payment is secured through encrypted and certified payment processors.
5. Shipping and Delivery
5.1 Shipping Costs
Shipping costs are calculated based on the delivery address and the size and weight of the order. Shipping fees will be displayed at checkout.
5.2 Delivery Times
Delivery times vary depending on the destination and product type, particularly for bespoke and custom orders. Estimated delivery times will be communicated during the ordering process. Please note that delivery times may be extended due to factors beyond our control.
5.3 International Delivery
For international deliveries, customs duties, taxes, or fees may apply and are the responsibility of the buyer.
6. Returns and Exchanges
6.1 Standard Products
If you are not satisfied with your purchase of standard products, you may return or exchange them within 8 days of receiving the item, provided it is in its original condition and packaging. Please contact us for return instructions.
6.2 Custom or Bespoke Products
Due to the personalized nature of custom and bespoke products, these items cannot be returned or exchanged unless they are found to be defective upon delivery.
6.3 Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of receiving the item with photographs and a description of the issue. We will work with you to provide a replacement or refund.
7. Intellectual Property
All content on the ARCANIE website, including designs, images, logos, and text, is the intellectual property of ARCANIE and is protected by copyright laws. Unauthorized reproduction, distribution, or use of any content from this site is prohibited.
8. Privacy Policy
Your personal information is handled in accordance with our [Link to Privacy Policy], which outlines how we collect, store, and use your data.
9. Limitation of Liability
ARCANIE shall not be liable for any indirect, special, incidental, or consequential damages arising from the use of this website or the purchase of products, except as required by law.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of France. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in Paris.
11. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at:
Email: contact@arcanie.com
Address: 10 rue des Acacias – 75017 Paris – FRANCE