Privacy Policy

At ARCANIE, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our products. By using our site, you agree to the terms of this policy.

1. Information We Collect

We collect various types of information to provide you with the best service. This includes:

1.1 Personal Identification Information
When you interact with our site, we may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (handled securely through third-party payment processors)

  • Other information you provide during the checkout process or when signing up for our newsletter

1.2 Non-Personal Identification Information
We may also collect non-personal information when you use our site, such as:

  • Browser type and version

  • IP address

  • Time spent on the website

  • Pages viewed

  • Referral source (how you reached our site)

2. How We Use Your Information

We use the data we collect for various purposes, including:

2.1 Order Processing
We use your personal information to fulfill and deliver your orders, communicate with you about your purchase, and provide customer support.

2.2 Personalization
We may use your information to personalize your experience, such as tailoring product recommendations or content based on your preferences.

2.3 Marketing Communications
If you have opted in, we will send you updates about our products, promotions, or events. You can opt out of these communications at any time by clicking the "unsubscribe" link in the email or contacting us directly.

2.4 Site Improvement
We use non-personal information to understand how visitors use our site, monitor website performance, and improve the user experience.

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following instances:

3.1 Service Providers
We may share your personal information with trusted third parties that assist us in operating our website, conducting business, or servicing you (e.g., payment processors, shipping partners), so long as those parties agree to keep this information confidential.

3.2 Legal Obligations
We may disclose your information if required by law, in response to legal requests, or to protect the rights, safety, and property of ARCANIE, our customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site. Cookies are small files stored on your device that enable features like shopping carts, user preferences, and usage tracking. By continuing to use our site, you consent to the use of cookies.

4.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly (e.g., shopping cart functionality).

  • Analytics Cookies: Help us understand how visitors use the website, enabling us to improve site performance.

  • Marketing Cookies: Used to track visitors and display targeted advertisements based on their interests.

4.2 Managing Cookies
You can choose to block or disable cookies through your browser settings, but this may affect the functionality of certain features on our website.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or destruction. This includes encryption, secure data storage, and restricted access to sensitive information. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Under applicable privacy laws, you have the following rights regarding your personal information:

7.1 Access
You have the right to request a copy of the personal information we hold about you.

7.2 Correction
If your information is incorrect or incomplete, you can request to have it updated.

7.3 Deletion
You have the right to request that we delete your personal data, subject to certain exceptions (e.g., fulfilling an ongoing order).

7.4 Restrict Processing
You may request that we limit the way we use your personal information.

7.5 Data Portability
You can request to receive your data in a commonly used format to transfer it to another service.

7.6 Withdraw Consent
If you have given consent for the processing of your data, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: contact@arcanie.com
Address: 10 rue des Acacias – 75017 Paris – FRANCE